Support

Frequently Asked Questions

General

Do you ship worldwide?

Yes, we do.

How much does shipping cost?

We offer FREE worldwide shipping.

How long will my order take to arrive?

We have a 2-day processing time, due to the fact that we need to program and print the Cubycards. How long your order takes to arrive depends on your destination. Shipping within Europe will take one week or less. Destinations out of the EU will receive their Cubycard within two weeks of time. 

Do I need to pay a monthly fee?

No, you only need to purchase the tangible Cubycard with a single payment, no strings attached. The app is free of charge and always will be. However, we might introduce a premium account in the future with more features.

Does my connection need the app to receive my contact details?

No, that's one of the absolute advantages of Cubycard. The person who you would like to connect with doesn’t need to install the Cubycard app to receive your contact details.

Do I need a physical Cubycard to use the app?

No, you can start using the app without the physical Cubycard. However, you will miss out on additional advantages the card has to offer such as the easy user experience and a quicker way of transferring contact details. It’s up to you if you choose to purchase a card or not.

Do I need a physical Cubycard to use the app?

No, you can start using the app without the physical Cubycard. However, you will miss out on additional advantages the card has to offer such as the easy user experience and a quicker way of transferring contact details. It’s up to you if you choose to purchase a card or not.

About the card

How to tap the Cubycard on an android?

Tap the cubycard to the back of the phone. Most andriods have their chipreader in the middle of the back.

How to tap the Cubycard on iPhone

Just hold your cubycard on the top of the iphone and your digital profiel will appear.

Is your Cubycard not working?

Does the tap function not work? Please check which smartphones are compatible by visiting the compatible phones page.

How can I share my profile when a device isn’t compatible for the tapfunction??

Beside the tap function, your Cubycard has a QR code on the back. You can also share your profile via text, email or social media.

Can I use the visual identity of my brand/company to customize the Cubycard?

Yes, you can. Simply order one of the Custom Models instead of the Standard Models.

About the app

Is the app free to download?

The app is free of charge and always will be. However, we might introduce a premium account in the future with more features.

How can I set up my digital business card?

Download our mobile app or sign up through our website.

Compatible devices

Suitable for tap function (no app required)



Suitable for QR – reading without app Iphone 7, Iphone 8, Iphone X

Suitable for QR - reading with QR app Iphone 6 and older.

Almost every Android is suitable for the tap function, just make sure you have NFC turned on. A detailed list can be found below.

Google 
Pixel, Pixel XL, Pixel 2, Pixel 2XL, Pixel 3, Pixel 3XL, Pixel 3A, Pixel 3aXL, Pixel 4, plus all future models.

Samsung 
Note 8, 9, 10, 10. Galaxy SIII, S4, S5, S6, S6 Edge, S6 Edge+, S7, S7 Edge, S8, S8+, S9, S9+, S10, S10 5G, S10+, plus all future models.

HTC
One M9, Desire 10 Pro, Exodus 1, U11/Life/+, Desire 12/12+, U11 Eyes, U12 Life, U12+, U19e, 19+, plus all future models.

Huawei 
P10, P10 Plus, P10 Lite, P20, P20 Pro, P20 Lite, P30, P30 Pro, P30 Lite, plus all future models.

LG
G3, Nexus 5X, V10, G4, K10, V20, G5, G6, V30, V35 ThinQ, Q Stylus, Q Stylo 4, V40 ThinQ, V50 ThinQ 5G, Q8, Q7, G7 ThinQ, G8, G8s ThinQ, Q9, One, plus all future models.

Xiaomi
Mi Mix, Mi Mix2, Mi Mix 2S, Mi Mix 3, Mi5, Mi5s, Mi5 Plus, Mi6/X, Mi6, Mi8, Mi8 Lite, Mi8 Pro, Mi9, Mi9 SE, plus all future models.

Nokia
3, 5, 6, 8, 8.1, 6.1, 8 Sirocco, 7 Plus, 5.1, 9 PureView, plus all future models.

OnePlus
One, 3, 3T, 5, 5T, 6, 6T, 7, 7 Pro, 7 Pro 5G, plus all future models.

Motorola
Moto P50, Moto X4, Moto Z3, Moto Z3 Play, plus all future models.

Sony
Xperia XZ1/Compact, Xperia 1, 10/Plus, Xperia XA1/Ultra/Plus, Xperia XZ2/Compact/Premium, Xperia XA2/Ultra/Plus, Xperia XZ3, plus all future models.

Essential
PH, PH-1, plus all future models.

Every Android is suitable for QR reading, but some may need an app.

Send us a message

Contact details:

Email:

Info@cubycard.com

Company adress

Arke Noëstraat 7, 5041 LK Tilburg